TSB Showplace

Getting here

Address: 92-100 Devon Street West
Phone: 06 759 0021

The TSB Showplace is located at 92-100 Devon Street West, right in the heart of New Plymouth's city centre.

It is within walking distance of accommodation, eateries, the Coastal Walkway and the main bus depot. Buses service many areas of New Plymouth,  see the TRC website for more information.

Our Venues

There are five venues within the TSB Showplace complex:

• the TSB Theatre
• the Theatre Royal
• the Theatre Royal Lounge
• the Bryan Robb Lounge
• the Alexandra Room

On your arrival at the venue, the Front of House staff will direct you to the correct theatre.

Purchasing tickets

Ticketek is the authorised ticket seller at the TSB Showplace. Do not purchase from ticket resellers or scalpers (such as Viagogo or Facebook). 

Tickets can be purchased over the counter at the TSB Showplace box office, online at Ticketek or by calling 0800 TICKETEK. Service fees and credit card charges may apply.

The TSB Showplace box office is open Monday to Friday from 9am – 4pm and from one-hour before shows.

Please note, Rows A-K in the Theatre Royal are on the flat floor (not tiered) and rows L-ZZ are on tiered seating. 

Important notice: Ticketek is the only authorised ticket seller for this venue. When purchasing tickets please ensure you are doing so via Ticketek only. TSB Showplace has no obligation to honour tickets purchased via unauthorised re-sellers.

Parking

Parking can get very busy particularly in evenings and weekends. The nearest car park is Central Car Park (between Devon Street and Powderham Street, opposite the venue). There's one mobility park in Central Car Park. There is also a drop off/collection park outside the front of the venue. More information on car parking in the local area can be found on the NPDC website.

For assistance with booking taxis, please speak to a member of our team.

Arrival time

The time shown on your ticket is the time the performance starts. The TSB Showplace opens one hour prior to the performance start time and theatre doors open 30 minutes before the show starts.

We recommend that you arrive at least 30 minutes prior the performance starting to allow plenty of time to find a car park, familiarise yourself with the venue and enjoy a pre-show drink. There will be an announcement before the start of the performance asking you to make your way to your seats.

Lock out

Live theatre has a ‘lock-out’ policy; a period after the curtain goes up when late-comers are not permitted to enter the auditorium. Lock-out periods are set by the production and vary from show to show. Guests arriving late will not be admitted until a suitable break in the performance.

Finding your seats

There are three different seating levels in the TSB Theatre; the Stalls (ground level as you enter the venue), the Circle (first floor) and Gallery (second floor). Your ticket will show which level and seat number you have and the ushers will assist you in finding your seats. Please sit in your allocated seat.

Mobile phones

Please remember to switch off your mobile phone to avoid disrupting the performance. The glow and vibration from your phone can disrupt fellow audience members around you as well as the performers.

Food and drink

The venue's bars and 'Kandy Bars' are open pre-show and during the interval. Please do not bring your own food or drinks in to the venue. Reusable cups from the bars must be returned at the end of the show. 

Sustainability

We are committed to sustainability and are part of the Taranaki Green Initiative (Toitupu Toiroa). We aim to minimise waste and recycle as much as possible so please use the correct bin when disposing of anything on-site.

Interval

The majority of performances include an interval midway through the performance. These generally last 15-20 minutes and provide the opportunity for you to stretch your legs, go to the bathroom or grab a drink/snack. An announcement will be made at the end of the interval asking you to return to your seat.

If you would like any further information in advance of your visit, please contact the TSB Showplace. For ticketing enquiries, phone the ticketing team on 06 759 0021 or 0800 TICKETEK. 

Accessibility

The Theatre Royal and the stalls level of the TSB Theatre are fully accessible for guests in wheelchairs (four wheelchair and six carer seats in the TSB Theatre and four wheelchair and four carer seats in the Theatre Royal). There is also a lift that provides access to all levels for those with limited mobility. There are wheelchair accessible ramps and bathrooms in both venues. Please ensure you speak to our box office staff or Ticketek if you wish to book a wheelchair seat. If you have any special requirements, please mention this to a staff member when booking your tickets.

Due to steep and narrow seating and stairways, we do not recommend the Gallery for patrons with limited mobility.

If you have a walking aid please be aware that due to fire regulations these will be kept outside of the theatre during the performance and returned at the end. In the unlikely event of an evacuation, please remain in your seat until all patrons have exited the theatre. We have one wheelchair in the venue which is available to borrow. If you wish to use this, please advise the team when booking your tickets so we can ensure it is available for your use.

Hearing and guide dogs are welcome. Please let our team know when booking so we can offer appropriate seating.

A P2 drop-off and pick-up area is directly in front of the venue.

We want to make the TSB Showplace as accessible as possible for everyone. If you need support with access, audio and visual needs, or reserving an easy access seat in the theatre, please contact us prior to your visit by calling us on 06 759 0021 or by visiting us in person at the TSB Showplace box office.